Information We Collect

Personal Data: When you register an account, submit wholesale inquiries, complete purchases or get in touch with our support team, we may collect your full name, email address, contact number, delivery address and relevant payment details. Non-Personal Data: Our website will automatically gather anonymous browsing data including your browser type, IP address, device model and daily access behavior, which cannot be used to identify individual users.

How We Use Your Data

• Process your orders, send order confirmations, delivery updates and provide one-on-one after-sales support.
• Analyze website traffic and user habits to continuously optimize our product lineup, service process and overall browsing experience.
• Deliver official service notifications, industry updates and promotional offers. You can opt out of subscription emails at any time with no restrictions.

Data Security Protection

• Adopt standard SSL encryption protocol to protect data transmission between user devices and our official servers.
• Cooperate with certified third-party payment channels; we will not store your complete payment information privately.
• Implement strict internal access permissions, only allowing authorized staff to access user data for legitimate business purposes.

Information Sharing & Disclosure

NovaPuffvape will never sell or rent your personal information to irrelevant third parties. We only share necessary data with trusted service providers engaged in payment processing, logistics delivery and website technical maintenance. All cooperative partners must strictly abide by data confidentiality agreements and only use your information to serve NovaPuffvape business. We reserve the right to disclose your data when required by local laws, regulatory provisions or official legal investigation requests.

Cookies Usage

Cookies are small text files stored on your local device, designed to remember your browsing preferences, improve website loading speed and analyze visitor traffic trends. You can manually disable Cookies through your browser settings. Please note that turning off Cookies may cause partial website functions to work abnormally.

Your Personal Rights

• You have the right to check, modify and update your stored personal information via your member account or contact our support team for assistance.
• You may apply to delete your personal data, subject to compliance with local legal regulations and normal business record retention requirements.

Policy Updates

We reserve the right to revise this privacy policy at any time according to business adjustments and legal updates. The revised version will be published directly on this page and take effect immediately after release.