Order Processing Period

After your payment is confirmed successfully, our warehouse will complete order sorting, packaging and delivery arrangement within 1–3 working days.

Delivery Timeframe

Standard international delivery generally takes 7–14 working days, subject to destination country and local logistics efficiency. Actual arrival time may be affected by carrier arrangements, local customs clearance procedures and remote regional delivery restrictions. Please kindly understand that slight delays may happen during holiday peaks, extreme weather, customs intensive inspections or temporary logistics suspension.

Cooperative Logistics Providers

We partner with well-known international logistics suppliers to guarantee stable and secure transportation services:

• DHL
• DPD
• UPS
• Local official postal services

Parcel Tracking Service

Once your goods are dispatched, we will send the exclusive tracking number to your registered email inbox promptly. You may check real-time logistics status through our official website or the carrier’s official tracking page anytime.

Shipping Fee Standard

The system will automatically calculate the shipping cost during checkout based on your order weight, volume and delivery destination. We will bear all customs clearance fees, import taxes and related duties for most regions, **excluding orders delivered to Canada**.

Wrong Address & Delivery Failure

If the delivery cannot be completed due to incorrect, incomplete or expired recipient address provided by the customer, we will evaluate the situation and arrange re-delivery when possible. All additional costs incurred by second delivery shall be borne by the customer. Important Notice: On certain international routes, undelivered parcels may be disposed of by logistics companies or local customs. We are not responsible for package loss or destruction caused by wrong customer address, and no refund or free reshipment will be offered under such circumstances.

Logistics Exception Handling

If your parcel is lost, severely delayed or damaged during transit (excluding address error reasons), please contact our customer support as soon as possible. We strongly suggest keeping a complete unboxing video after receiving the package, which can greatly speed up the verification process for damaged goods or missing items claims. Our team will actively communicate and coordinate with logistics providers to solve problems and safeguard your legitimate rights and interests.